Technical Service
How can we help you? You can submit your fault reports through the channels below.
Technical Service Solutions
As the manufacturer, Oxivent provides after-sales technical service, maintenance, repair and support for its medical devices. Our TSE Service Sufficiency Certificate (TSE-HYB) authorized technical service infrastructure operates with trained personnel, suitable test equipment and effective spare parts management.
Our service processes are carried out in line with our competencies under the ISO 9001 Quality Management System and the ISO 13485 Medical Devices Quality Management System. Installation and commissioning, periodic maintenance, fault diagnosis, repair, function checks, user information and service record tracking are carried out based on product safety, traceability and customer satisfaction.
When required, our expert field personnel carry out installation, maintenance, repair and technical support processes on-site, providing service province by province across Turkey.
Thanks to the technical knowledge, access to original spare parts and rapid response capability that being the manufacturer gives us, we support the safe and uninterrupted use of our products.
Direct Support Specific to Your Device Model
Select your device model below to see the phone and WhatsApp details of the technical service team assigned to you directly.
Warranty
2-year warranty coverage from the factory shipment date.
TSE-HYB Certified Service
Technical service backed by the Service Sufficiency Certificate.
Service Coverage
Based in Ankara, we provide field support and technical service across all 81 provinces of Turkey.
How Can We Help You?
Request a Device User Manual
To access your device's user manual online, fill out the form below and select the relevant device(s). Once your request is approved by our team, a personal link where you can access the manual(s) will be sent to your email address.